98pk Privacy Policy

1. Overview

98pk is committed to protecting the privacy and personal data of every player who uses our platform. As Pakistan's premier online casino and cricket betting destination, we handle personal data from players across Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad and beyond. We take that responsibility seriously.

This Policy applies to all personal data processed by 98pk in connection with the operation of 98pk.app, including data collected during account registration, identity verification (KYC), deposits and withdrawals via JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah and other methods, gaming activity, customer support interactions and marketing communications.

2. Personal Data We Collect

2.1 Registration Data

When you create a 98pk account, we collect the information you provide during registration, which may include:

• Full legal name
• Date of birth (to verify you are 18 or older)
• Email address
• Mobile phone number (used for account verification and, where enabled, two-factor authentication)
• Username and encrypted password
• Country and city of residence (e.g., Karachi, Lahore, Islamabad)

2.2 Identity Verification (KYC) Data

To comply with anti-money laundering obligations and to verify player age and identity, 98pk may collect copies of:

• Government-issued photo identification (CNIC, passport, driver's licence)
• Proof of address documents
• Payment method verification documents (e.g., JazzCash or Easypaisa account screenshots, bank statements)
• Selfie photographs for identity matching purposes

2.3 Transaction & Financial Data

We collect records of all financial transactions on 98pk, including deposit and withdrawal requests, payment method identifiers (e.g., JazzCash account numbers, last four digits of bank accounts), PKR amounts, timestamps and transaction status. We do not store full payment card numbers or complete mobile banking credentials on our servers.

2.4 Gaming Activity Data

98pk records all gaming activity associated with your account, including bets placed, games played, session durations, outcomes, bonus usage and responsible gaming tool settings. This data is used for platform operation, fraud detection, dispute resolution and regulatory compliance.

2.5 Technical & Device Data

When you access 98pk, our systems automatically collect certain technical data, including your IP address, browser type and version, device type and operating system, screen resolution, referring URL, pages visited within 98pk, and timestamps of access. This data is used for security monitoring, fraud prevention and platform optimisation.

2.6 Communications Data

If you contact 98pk support, submit a complaint or participate in promotions, we retain records of those communications including the content of messages, timestamps and any attachments provided.

3. How We Collect Personal Data

98pk collects personal data through the following means:

• Directly from you — through account registration forms, KYC submissions, deposit and withdrawal requests, support tickets and marketing opt-ins.
• Automatically — through cookies, server logs, tracking pixels and similar technologies when you access 98pk.app.
• From third parties — from payment processors (e.g., JazzCash, Easypaisa), identity verification service providers, fraud prevention databases, and gaming software providers who supply games featured on 98pk.

4. Purposes of Processing

98pk processes your personal data for the following specific purposes:

• Account management: Creating, maintaining and securing your 98pk account.
• Identity verification: Verifying your age (18+) and identity in compliance with our KYC obligations.
• Payment processing: Processing PKR deposits and withdrawals via your chosen payment method.
• Platform operation: Providing access to all 98pk services including cricket betting, live casino, slots and arcade games.
• Fraud prevention and security: Detecting and preventing fraudulent activity, money laundering and unauthorised account access.
• Responsible gaming: Monitoring gaming behaviour to identify and assist players showing signs of problem gambling; enforcing self-exclusion requests.
• Legal compliance: Meeting obligations under applicable anti-money laundering, data protection and licensing regulations.
• Customer support: Responding to enquiries, resolving disputes and improving service quality.
• Marketing: Sending promotional communications to Users who have consented to receive them. You may withdraw consent at any time via your account settings or by contacting support.
• Analytics and improvement: Analysing platform usage patterns to improve 98pk's products, features and user experience.

5. Legal Basis for Processing

98pk processes personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil the contract between 98pk and the User (account operation, payments, gaming services).
• Legal obligation: Processing required to comply with applicable laws, including KYC, anti-money laundering and age verification requirements.
• Legitimate interests: Processing necessary for 98pk's legitimate business interests, including fraud prevention, security monitoring and platform improvement, where those interests are not overridden by your rights.
• Consent: Processing based on your freely given, specific and informed consent, including marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing and Disclosure

98pk does not sell your personal data to third parties. We may share your data with the following categories of recipients for the purposes described in this Policy:

• Payment service providers: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, Skrill and other processors, solely to execute deposit and withdrawal transactions.
• Identity verification providers: Third-party KYC and age verification services engaged to help 98pk meet its regulatory obligations.
• Gaming software providers: Game studios (e.g., Evolution Gaming, Pragmatic Play, NetEnt) who supply games featured on 98pk may receive anonymised or pseudonymised session data necessary for game operation.
• Fraud prevention and security services: Third-party providers who assist 98pk in identifying and preventing fraudulent activity.
• Regulatory and law enforcement authorities: Where required by applicable law, court order or regulatory requirement, 98pk will disclose personal data to competent authorities.
• Corporate transactions: In the event of a merger, acquisition or business transfer, personal data may be transferred to the relevant successor entity, subject to equivalent privacy protections.

All third-party service providers engaged by 98pk are contractually bound to process personal data only for the specified purposes and to maintain appropriate security standards.

7. Data Retention

98pk retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following principles:

• Account data is retained for the duration of the account relationship and for a further period thereafter as required by applicable law or legitimate business need (typically five to seven years for financial records).
• KYC documentation is retained for the minimum period required by applicable anti-money laundering regulations, which in most jurisdictions is five years from the end of the account relationship.
• Gaming activity records are retained for the same period as account data.
• Marketing consent records are retained until consent is withdrawn, plus a reasonable period to demonstrate compliance.
• Technical and device data logs are retained for up to twelve months unless required longer for fraud investigation or legal proceedings.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised.

8. Security Measures

98pk implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction or alteration. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and 98pk servers.
• Encryption of sensitive data at rest, including passwords (which are hashed using industry-standard algorithms and never stored in plaintext).
• Two-factor authentication available for all 98pk accounts.
• Automatic session timeouts after periods of inactivity.
• Access controls ensuring that only authorised 98pk personnel can access personal data, on a need-to-know basis.
• Regular security assessments and penetration testing of the 98pk platform.
• Incident response procedures for the detection, reporting and management of any personal data breach.

Despite these measures, no online platform can guarantee absolute security. If you become aware of any actual or suspected security incident involving your 98pk account, please contact our support team immediately.

9. Cookies and Tracking Technologies

98pk uses cookies and similar tracking technologies on 98pk.app. Cookies are small text files stored on your device that help the platform function correctly and allow us to analyse usage patterns. The categories of cookies used by 98pk include:

• Essential cookies: Required for the platform to operate (e.g., session management, login state). These cannot be disabled without impairing platform functionality.
• Analytical cookies: Used to collect aggregated, anonymised data about how users interact with 98pk, helping us improve the platform's performance and user experience.
• Functional cookies: Remember your preferences (e.g., language settings, responsible gaming limits) to provide a more personalised experience.
• Marketing cookies: Used only where you have given consent, to deliver relevant promotional content. You may withdraw this consent via your browser settings or account preferences at any time.

You may control cookie settings through your browser. Note that disabling certain cookies may affect the functionality of the 98pk platform.

10. Your Data Rights

Subject to applicable law, you have the following rights in respect of your personal data held by 98pk:

• Right of access: You may request a copy of the personal data 98pk holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data, subject to 98pk's legal retention obligations.
• Right to restriction: You may request that 98pk limits the processing of your personal data in certain circumstances.
• Right to data portability: Where processing is based on consent or contract, you may request a structured copy of your data in a commonly used format.
• Right to object: You may object to processing based on legitimate interests, including direct marketing.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting prior processing.

To exercise any of these rights, contact 98pk support with the subject line "Data Rights Request". We will respond within 30 days of receiving a valid request. We may require verification of your identity before processing your request.

11. Minors

98pk is strictly prohibited to persons under the age of 18. We do not knowingly collect personal data from minors. If we become aware that personal data has been collected from a person under 18, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on 98pk, please contact our support team immediately.

12. International Data Transfers

As an internationally operated platform, 98pk may transfer your personal data to servers or processors located outside Pakistan. Where such transfers occur, 98pk ensures that appropriate safeguards are in place to protect your data, including contractual protections equivalent to applicable data protection standards. By using 98pk, you consent to these transfers as described in this Policy.

13. Changes to This Policy

98pk reserves the right to update this Privacy Policy at any time. Material changes will be notified to registered Users via the email address associated with their 98pk account, or via a prominent notice on 98pk.app, before the changes take effect. The "Last updated" date at the top of this Policy reflects the most recent revision. Your continued use of 98pk following notification of changes constitutes acceptance of the revised Policy.

14. Contact Us

For any questions, concerns or requests relating to this Privacy Policy or 98pk's data practices, please contact our support team. We are available 24 hours a day, 7 days a week.

Email: [email protected]

Please include your registered username and a brief description of your query. Do not include your password or complete payment method credentials in any correspondence.